AmericInn by Wyndham Rexburg BYUI

This was my first time traveling to this part of the state of Idaho and I chose this hotel because of its good reviews on Google and its excellent price. Upon arriving, I was pleased with my first impression: friendly and attentive staff, clean lobby, well maintained property and all the bells and whistles you’d get from other hotels that charge twice as much. The beds were comfortable, the rooms smelled clean, the water pressure was good, and everything worked great. The breakfast was also wonderful with many options to choose from. They had eggs, bacon, potatoes, biscuits n gravy, bagels, danish, muffins, fruit, a waffle machine and more! Plus if you showed up towards the end of breakfast time, they don’t take the food away until you finish eating! The pool and jacuzzi were clean and cozy to be in, plus the exercise room is well kept too. There is also a big fireplace with comfortable sofas in the lobby area with free newspapers and a work desk with free Internet so you can check your email or whatever. Literally every staff member I came in contact with was very friendly…and I was even invited to the casino by a couple of them! Hahaha! I couldn’t go, but it’s the thought that counts. Housekeeping was a pleasure to interact with, no doubt. This hotel is what I expect from a top notch hotel in terms of service, friendliness, quality and value. I give them my highest rating and recommend them to other travelers.

This is by far the worst hotel we’ve ever stayed at. I’m very surprised by the good reviews. Our room was extremely dirty and so they gave us another room that was clean but very run down. Breakfast was very bad as well. Bacon that was so overcooked that it crumbled when picking up. On our third day we let maid “clean” room and they did not clean. Remade our bed without changing sheets and did not vacuum or wipe anything. Room had ants as well. This place definitely needs updating and training on how to clean.